Now more than ever! (Have you heard that before?)

We’ve all overused the phrase this year, no matter how appropriate it’s been. Hey, we’re guilty of it, too—because what else do you say when trying to recap 2020?

While it’s certainly been a year like no other, we need to acknowledge the things that remain the same: The healthcare workers we get to serve and support are true heroes – and we don’t care if that one is overused. Especially in imaging service, the expectations are still 100% uptime, which means 100% availability of engineers and service teams. This takes its toll on family and friends—all the while being called to be on site where safety protocols are the most rigorous.

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This employee spotlight series is dedicated to highlighting Richardson Healthcare’s strongest asset: our team.

This month, meet Nico Richardson, our Global Inside Sales Manager.

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Why is the system/tube startup important?

The daily startup is important because the Canon/Toshiba* CT scanner is a Windows-based system. A routine daily restart allows the Windows software to complete any necessary file cleanup along with the closing and storage of log files recorded by the CT application software. This will help keep the system software performing to its best ability.

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As part of the AC power supply to the rotating gantry section, brush blocks play a critical role in the operation of your Aquilion CT scanner.

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The heat exchanger on a Toshiba Aquilion CT plays a crucial role in the overall function of the scanner. Just like the radiator and engine in your car, the heat exchanger keeps the x-ray tube cool. If defective, then the system is unable to perform scans–the engine, so to speak, won’t run.

So how do you know if your heat exchanger is defective?

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Today we’re discussing how to perform a “Quick Image Quality (IQ) Check” on a Philips system. The Quick IQ Check consists of one air calibration and an axial scan, allowing you to measure the main image quality parameter of a CT image.

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Philips troubleshooting can be simple when you’re on location; you look at your logs and discover that something just isn’t correct and you fix it. But you are never on site 100% of the time, so what do you do?

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Let’s say you are the dedicated imaging specialist, and you get a call from CT. The Toshiba Aquilion PRIME system is giving a message during boot-up showing that the System Disk RAID is “Degraded” on the Display Console (D-Con).  The operator said they clicked “OK” on the message and the system is working normally. Now, what do you do?

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When Toshiba CT system software locks up, it can be frustrating. Many engineers believe the only way to recover from the lock-up is to shut the scanner down and reboot. Shutting down and rebooting the scanner is time-consuming and in many cases is not needed to recover from the lock-up. Here is an easier way to perform an Aquilion CT reboot.

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