In February 2021, Richardson Healthcare embarked on an exciting journey with a veterinary center seeking to expand into a new facility. This partnership began with the sale of a heat exchanger crucial for their CT scanner.
In February 2021, Richardson Healthcare embarked on an exciting journey with a veterinary center seeking to expand into a new facility. This partnership began with the sale of a heat exchanger crucial for their CT scanner.
A biomed engineer at a hospital in south Florida encountered a significant issue with an inverter that had previously had its fans replaced due to a malfunction. Unfortunately, during the replacement, the HV connector from the inverter to the HV multiplier was damaged, requiring tape to hold the locking ring together. One of our expert technicians advised the onsite engineer not to use the scanner until the inverter could be replaced to prevent potential irreparable damage to both the inverter and the HV multiplier.
Our 24/7 Technical Support team, with their extensive knowledge and experience, is always ready to assist our customers when they need us most. Here is an inside look at why you should run the Raw Data Disk (“RDD”) utility during each preventative maintenance (“PM”) to proactively predict RDD disk failures.
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Here is an inside look at why proper care during detector installation is important:
Why: Proper care should be exercised during detector service to minimize system downtime and ensure detector reliability.
Case Study: In this instance, we will examine a recent service event in which Richardson Healthcare Tech Support assisted a customer. This customer called our Parts and Tech Support Hotline [(704) 739-3597] with a ring artifact in the image acquired using their Aquilion PrimeS CT scanner.
Recently, Jerald Olsen, our VP of Sales was quoted in a DOTmed article with important information about quarterly preventative maintenance (PM). We are going to highlight some of the information he shared here on our blog.
Here are four important things to cover during a quarterly PM:
Our 24/7 Technical Support team helps our customers by answering their call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Aquilion* 8 error:
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Asteion Super 4:
Our 24/7 Technical Support team helps our customers by answering the call when they need us most. Through our “Ask a CT Engineer” blog series, we share questions we’ve received from engineers in the field answered by our very own expert engineering team. Here is an inside look at a recent question about an Aquilion 16 error message:
Why is proper HV cable installation important?
A correctly installed HV cable helps ensure optimal operation of the x-ray tube and generator. Our engineering team has put together a few tips to help with proper HV cable installation for your Canon* Aquilion CT scanner.
This employee spotlight series is dedicated to highlighting Richardson Healthcare’s strongest asset: our team.
This month, meet Jerald Olsen, our VP of Sales, Operations, & Business Development! Continue reading
Our website uses cookies. By continuing to use this website you agree to our use of these cookies. For more information on our cookie use, see our privacy policy.
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.
